Imagine a software based solution that can route TTY and RTT calls from any of the 29 million Americans who are deaf and hard of hearing.
SimpliciTTY integrates seamlessly with existing office or call center equipment, putting you in touch with your clients or customers immediately. Because SimpliciTTY requires minimal training and minor adjustments to current call flow operations, your customers will only notice the improvement to your service.
When a TTY/RTT call is received, the SimpliciTTY Server version of the software verifies the call (it can screen out voice callers using the TTY/RTT number), then finds an available employee or call center agent on the network. That employee or call center agents computer; which has the client version of SimpliciTTY running minimized in the the background, recognizes the incoming TTY/RTT call and opens a dialog screen, enabling timely and efficient communication. No dedicated TTY/RTT machine needed.
Text calls placed and received with SimpliciTTY are secure. If the users decided to archive TTY/RTT conversations, NexTalk doesn't store these TTY/RTT conversations as standard ASCII text, they are stored as code, which means if anyone did break into your servers and harvest the files, they would not see text, just code; and they cannot convert that code to ASCII text unless they have our source code. Companies can decide which level of security and information retention they want with the SimpliciTTY program. In a health care environments, minimal information is retained so as to be HIPAA compliant.
You can contact NexTalk directly to get a quote on SimpliciTTY
More information: http://www.nextalk.com/Software/SimpliciTTY/simplicitty.html